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My customer made an overpayment. What happens next?
Overpayment is when your customer paid more than what is necessary for a purchase.
By default, any overpayments will be promptly refunded to the customer automatically.
Nevertheless, the merchant retains the option to deactivate this automatic refund feature, which would result in the overpayment being credited to their balance instead. In such cases, refunds can be processed manually upon customer request.
Should you wish to customize your account settings regarding overpayments, reach out to customercare@transfi.com.
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