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Pusat bantuan

Pembayaran Mata Uang Lokal

What should I do if I make a mistake while filling out the transaction details?

Penyelesaian & Penarikan Dana

Mengelola Pengembalian Dana

Alat Faktur

Pembayaran Mata Uang Lokal

Penyiapan dan Pengaturan Akun

On-boarding (masuk ke pesawat)

Umum

What should I do if I make a mistake while filling out the transaction details?

If you provide an incorrect wallet or bank account number for your beneficiary, the transaction will fail due to mismatched information.

For other types of errors, please contact our support team via customercare@transfi.com to request a cancellation. Once approved by our team, the transaction will be refunded.

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How can I cancel a transfer?

How can I know the status of my transactions?

What beneficiary details do I need to provide to make a local currency payout?

What will the payment reference be on the beneficiary's bank statement? Can I personalise the reference?

Do we need to conduct KYC (Know Your Customer) verification?

How long does it take for a local currency payout to be received by the beneficiary?

Can customers send money to a third-party account or only to their own?

How do I activate a new local currency and country?

Which fiat currencies are supported for local currency payouts?

How can I create a dashboard account?

What is the difference between using the dashboard and API integration to make local currency payouts?

What is a local currency payout?

Layanan disediakan oleh Trans-Fi UAB (nomor registrasi 306117433) dengan alamat di Pramones 10G, Vilnius, Lithuania - 11118. Lithuania beroperasi di bawah lisensi penyedia layanan aset virtual yang dikeluarkan oleh Layanan Investigasi Kejahatan Keuangan Lithuania.

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