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Help center

Collections

What are the different roles and Permissions Accessible in Collections Product?

Settlement & Withdrawals

Managing Refunds

Invoicing Tool

Local Currency Payouts

Account Setup and Settings

On-boarding

General

What are the different roles and Permissions Accessible in Collections Product?

There are the following roles applicable to any business using collections product:
Admin, Maker, Checker , Finance manager

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Is KYC Mandatory for my customers?

How can I check status of the amount received

How do I know when to deliver my services?

What do I do if my customer makes an over/underpayment?

Why was my payment not detected?

How long does it take for my payment to be confirmed?

I didn’t receive my settlement, what can I do?

How can I keep track of the payments I have received?

Which currencies and digital assets are supported in Collections Product?

Services are provided by Trans-Fi UAB (registration no. 306117433) with an address at Pramones 10G, Vilnius, Lithuania - 11118. Lithuania operating under virtual asset service provider licenses issued by Financial Crime Investigation Service of Lithuania.

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